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online casino gambling: download our free casino software


Online casino gambling doesn't have to be complicated or confusing.  At 3 Diamonds Online Casino, we're here to make your gaming experience an enjoyable and relaxing one.

Our award winning casino software is backed by the best 24-7 support service in the industry.

Our Customer Care Agents are waiting to help you, 24 hours a day ... 7 days a week by email or telephone for any Technical or Ecash related issues, and via Live Chat for general questions like promotions, tournaments, etc., from 8:00 AM - 12:00 AM (midnight) EST.  

Problems downloading our casino software? Questions? Comments?  We can help.

online casino gambling support

Get Help Instantly with Live Chat.
Available (8:00 AM - 12:00 AM EST)

You are welcome to read through our Frequently Asked Questions sheet below. It details a number of solutions that address common questions, but please do not hesitate to contact us via the LIVE CHAT, we are here to help as best we can.  

Telephone:
General Questions: 1-888-477-2239 (8:00 AM - 12:00 AM EST)
Technical & Ecash Support: 1-888-872-2238 (24 hours a day)

International:
Technical & Ecash Support: 011-800-777-HELP (24/7 hours a day)

E-mail:
General Questions: support@3diamondscasino.com
ECash Direct: accounts@ecashdirect.net

 

 

 



© 2000-16 : 3   Diamonds Online Casino
All Rights Reserved.
The information on this document is subject to change without notice.

































What do I need to use the casino software?

To run the online casino software you will need:

- An IBM PC Compatible Computer.
- Windows 95, 98, 2000 or NT.
- At least a 486DX 100Mhz processor.
- 16MB RAM
- 16 Bit Color (800x 600)
- 16 Bit Sound Blaster Compatible Sound Card.

To play the online version of the casino where you can for REAL MONEY you will need to have internet access through AOL (3.0 or Higher), MSN, GNN, Prodigy, Compuserve, Netcom, Earthlink, PSI or through your regular ISP.

 



I downloaded the file but now I can't find it. What can I do?

If you're like me, you may not remember the name of the file or where you saved it on your machine. NO PROBLEM! Simply click the Start button and go to: "Find", then over to "Files or Folders". Type "casino" (without quotation marks) in the space "named", and click Find Now.

When your computer finds it, double click on the file name itself and the program will begin to self extract and install itself on your hard drive.

 



Does 3 Diamonds Online Casino work with AOL, Prodigy or Compuserve?

Yes on all counts. Any provider that uses a 100% compatible TCP/IP stack should work just fine.

Note: You must be connected to your ISP before attempting to launch the casino for online Play.

 



How are the odds of winning created?

In both local and online mode the casino uses a random number generator to create the cards, or bars in the various games with the exception of sports betting.

Every attempt is made to ensure that the sequences produced by the random generator are both:

unpredictable: no recognizeable pattern can be observed no matter how long observations are carried out for. Therefore, it can never be possible to predict the next number in a sequence irregardless of the length of sequences previously studied.

evenly distributed: each possible number has the same likelihood of appearing as any other and consequently for large sequences, each possible number will be repeated the same number of times.

Software tests are carried out on the real gaming server and usually involve a sample size of between 1,000,000 to 10, 000, 000 bets run by specially designed automated agents. Only if the frequency of winning combinations are within expectations do we pass the game on to the QA engineers to further ensure flawless game play.

 



Can I legally play the casino in my area?

Laws governing gambling and sportsbetting vary from country to country and often from state to state. Consequently, it may be good idea for you to contact the appropriate authorities concerning local laws.

 



Can I play the casino games just for fun?

Yes .... our software allows you to play offline just for FUN or in online mode for REAL MONEY.

Double-click on the Casino Practice Mode icon on your desktop ...

The very first time you use the practice mode, you will need to register. Simply click 'Click here to register' button on the login screen, pick a user name and you're all set to play for fun.

 



Do I have to Register to play in Practice Mode?

Yes .... the first time you enter the casino in 'Practice Mode' you will ONLY have to choose a username by clicking on "Click here to register".

You can always "fully" register at later if you decide to experience the thrill of online gaming for REAL MONEY.

 



How can I backup my account information?

It is often a good idea to back up your 3 Diamonds Casino account information to a folppy disk. That way, if you ever have to re-install the software you can continue to use your existing ECash account.

To create a backup disk simply:

- Start 3 Diamonds Casino in Online Mode
- On the Login screen, click [Options]
- Select your floppy drive letter (A: or B:)
- Insert a floppy disk in your disketter drive
- Click [Save].

That's all. To use that diskette in an emergency recovery:

- Start 3 Diamonds Casino in Online Mode
- On the Login screen, click [Options]
- Select your floppy drive letter (A: or B:)
- Insert your backup floppy disk in your disketter drive
- Click [Restore].

 



What can I use to deposit to my e-cash account?

Deposits can be made via:

- Credit Cards: MasterCard or Visa
- FirePay
- NETeller
- Personal and Certified Cheques
- Bank or Wire Transfers
- Electronic Cheque Processing.

Making a deposit (or withdrawal) using any of the above methods is done from the Cashier Window in the software.

For your convenience, you can deposit via alternative methods including (click on a method to learn how):

- PrePaid ATM


E-Cash is our method of encrypting your personal transactions through the internet. Almost everything you send via the casino is encrypted including all personal data and credit card numbers. At this point all transactions are made in US currency and will be converted automatically by the institution you use to make your deposit.

 



What happens if I get disconnected in the middle of a game?

First, don't panic. Just restart the application and log in again. The last hand that you were in the middle of playing will be restored, and you will be able to complete the game.

Be patient as it may take a few minutes for the server to update your files.

 



I haven't received my PIN number. What should I do?

If you haven't received your Personal Identification Number (PIN) from our Ecash provider, please verify your mailing address: Start the casino and Select Cashier from the GameRoom menu bar. Allow several seconds for the Ecash screen to appear. Select Personal Options from the Ecash screen and verify your address. If your address is incorrect, please enter your correct mailing address. Your PIN-number will be mailed to your corrected address.